At Alexander Services we can offer you peace of mind for your overseas investment. We are a British owned and managed company with a wealth of experience in the Property and Facilities Management industry. With our team of British and Bulgarian staff we are ideally placed to look after your property for you.
There is now great competition for apartments in Bansko to achieve rentals and this is increasing each season. We offer one standard management package for all clients whether they wish to rent or not. Additionally we can advertise your property for rent and look after the associated services if this is what you require.
All prices stated in this portfolio are inclusive of vat at 20%.
Our Property Management Service costs 360 Euro per annum.
What our Service covers
You will have a dedicated web page on our website that is accessible only by you via a password protected login. On these pages you will see current and past account statements detailing income and expenditure for your apartment, security checks, and copies of other documents relevant to your apartment.
Our experienced team will carry out regular security checks, and report any defects to you via email. We will install a security chip under one of the kitchen cabinets in your apartment. This will be read by a security wand each time we carry out a check. The reader will be downloaded in our Head Office and the information uploaded to your secure web page. You will be able to see who has carried out the check, what date and at what time.
Our checks are extensive and cover a variety of tasks necessary to ensure the safe keeping of each property. We take particular note of the following:
Ventilation of the property and checking window frames and glazing |
Are there any leaks – egress or ingress? Any leaks under sinks or from other pipes? |
Are there any signs of dampness |
Are there any condensation issues? |
Is the boiler working? |
Electrical sockets and heaters – are they working? |
Do the toilets flush properly? |
Replacement of bulbs from your supply or from our stock at your cost |
Is the water flow from taps good? |
Noting maintenance requirements and any damages |
We act as key holder (3 copies of apartment keys - 2 if not rented out - to be supplied at owners cost and held by us). We operate a bar code system for all keys held to ensure safety should they be mislaid or lost by your guests. The key fob will have a unique bar code on one side for us to identify it by. On the other side there will be a request from us stating ‘if found please return to Alexander Services’. No apartment details will be shown on the key fob.
We organise the payment of utility bills on your behalf. Actual bill charges are additional.
Your water supply will be switched off when the apartment is not in use as a precaution to avoid flooding if your apartment is left unoccupied for any period. Flooding can in a minority of cases still occur if the water pressure breaks pipes or valves beyond the cut off valve, or it can sometimes occur in apartments above or in the vicinity.
You can direct us to set your heating system to a frost setting (if available) to provide background heating should the temperature fall below a certain level when the apartment is left unoccupied.
All maintenance and emergency calls that are out with normal operating hours will be charged at a standard call out rate of 20 euros plus the emergency repair.
We can offer free advertising on our website and other sites
If you do want us to advertise your apartment, we prefer you to take your own pictures and email those to us as you then have exactly the ones you wish to have shown. All pictures should be reduced in size for web viewing prior to emailing to us. If this is not possible, we can take pictures of each apartment and upload these to the website for a charge of 18 euros.
We can provide local information and safety packs in your apartment. The charge to include a full Bansko map showing the ski lift, bus station and train station is 12 euros per pack.
We can meet and welcome your guests at your apartment or in other locations by arrangement. There is no charge for Meeting guests if it is a booking sourced by us and they arrive in normal office hours. See separate information about Meet & Greets under ‘Owners own rentals’.
We ensure the heating and boiler is switched on (during winter) prior to all arrivals and ensure the apartment is ready for guests.
For bookings taken by owners directly, we recommend you take a deposit or credit card number and expiry date for security against any damage caused during lets.
Our Rental Service
For rentals we achieve on your behalf we take a rental commission of 15% on the total income for the period of the rental. For bookings taken via our Bulgarian and Polish Tour Operators we take a reduced fee of 10% and they take a further 10%, so 20% in total. For bookings taken via our Romanian Tour Operator the total commission is 25% as they charge much higher rates. The good news for owners is that these operators will pay our rack rates and book on an availability basis only.
Other costs associated with rentals are vat, income tax and nightly municipality taxes.
We do not charge any commission for rentals achieved directly by our owners unless you wish us to administer these for you.
You will not be tied in to any agreements for set periods of the year. You are free to have full use of your apartment at any time and take bookings yourself and to advertise with other agents.
We cannot guarantee any level of rental returns for clients.
A separate rental agreement will have to be signed if you wish us to source rentals for you.
Apartment Cleaning
We can provide a cleaning service between let’s to include all laundry (towels and bed linen) toilet paper and hotel style soap packs. The cost for this service is:
Small studio apartment 20 EUR
Large studio/one bed apartment 22 EUR
Small two bed apartment 26 EUR
Large two bed/Three bed apartment 30 EUR
Owners own rentals
Apartment Preparation, Meet and Greets, post rental key collection and inventory check prices for owners own direct bookings
No commission is payable to us for bookings achieved direct by the owner.
Apartment preparation if not same day change round 12.00 EUR
Meet and Greet and key collection during office hours 12.00 EUR
Meet and Greet and key collection out with office hours 18.00 EUR
Inventory check post rental 10.00 EUR
Snagging
We can visit your apartment, conduct a full snagging inspection, take any relevant pictures of areas of concern and one showing each room then email you a typed report and copy this to your developer if directed. This service will be invaluable to you in the final pre purchase stage of your overseas investment. The initial snagging price will be according to the number of bedrooms and bathrooms in the property. Our price covers the initial snagging and one follow up. Subsequent visits can be carried out for a nominal fee per visit. Please contact us for our snagging fees which differ depending on size of apartment.
Photography Service
At any time during the build process and after, we can take digital pictures showing the current state of your apartment or progress made since your last visit, to include internal pictures of each room, furnishings, external views of complex, common areas etc. A set of pictures cost 18 euros per sitting.
Transfers
We can arrange for our transfer partners to organise transfers for you. You will pay them direct. Please ask for details. We will need dates, flight details (if applicable), number of persons travelling and any special requirements you may have. In the winter season return prices are as follows:
1 – 3 persons 165 euros 4 – 6 persons 200 euros
Larger groups can also be catered for. Please ask for a quotation.
Other Services
Supply and fitting of blinds to include a complete measuring service
Insurance quotations and policy provision
Replacement Locks
Key cutting
Welcome food packs
Oil filled mobile radiator supplies
Logs supplied
Internet connections
Satellite TV installations
Details of recommended furniture suppliers
Full or part apartment inventory supply
Linen supplies
Maintenance and Handyman services including:
- Painting and decorating
- Tiling
- Plumbing installations including washing machines and shower cubicles
- Electrical installations including light fittings and sockets
- Maintenance of wooden balconies
- Grass cutting and general landscaping
– all performed by our full time ‘in house’ maintenance personnel
